Welcome to Aasupatri Mall. This Shipping Policy explains how orders placed through our website are processed, dispatched, and delivered within India.
By placing an order on Aasupatri Mall, you acknowledge and agree to the shipping terms described below.
1. Shipping Information
Aasupatri Mall currently provides delivery services within India, subject to serviceability of the customer’s location.
We work with third-party courier and logistics partners to deliver orders to the shipping address provided during checkout.
2. Order Processing
Orders are generally processed after successful payment confirmation.
Orders may take approximately 1–3 business days to be processed and prepared for dispatch.
Processing times may be longer during:
- Weekends and public holidays
- Sales and promotional periods
- High-demand periods
- Unexpected technical or operational issues
- Product availability issues
Customers will receive order or shipping updates through the contact details provided during checkout, where applicable.
3. Dispatch
Once your order has been processed and packed, it will be handed over to our courier or logistics partner for delivery.
After dispatch, customers may receive tracking information where tracking is available.
Please note that the estimated delivery time begins from the date of dispatch and may vary depending on the delivery location and courier service.
4. Estimated Delivery Time
The estimated delivery time within India is generally:
3–7 business days after dispatch.
Delivery times may vary depending on:
- Customer’s location
- PIN code serviceability
- Courier availability
- Weather conditions
- Public holidays
- Transportation delays
- Local restrictions
- Unexpected logistical circumstances
Remote or difficult-to-service locations may require additional delivery time.
The delivery estimates provided on the website are approximate and are not guaranteed unless specifically stated otherwise.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is placed.
Shipping charges may depend on factors such as:
- Delivery location
- Order value
- Product weight
- Product dimensions
- Delivery method
- Courier charges
If free shipping is offered for qualifying orders, the applicable eligibility conditions will be displayed on the website.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please ensure that the following information is correct:
- Full name
- House/Flat number
- Building/Street name
- Area/locality
- City
- State
- PIN code
- Mobile number
Aasupatri Mall will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.
7. Tracking Your Order
Where tracking is available, customers may receive a tracking number or tracking link after the order has been dispatched.
Customers can use the tracking information provided by the courier partner to check the delivery status of their order.
Tracking updates may take some time to appear after the package has been handed over to the courier.
8. Delivery Attempts
Courier partners may make multiple delivery attempts depending on their operational policies.
Customers should ensure that someone is available to receive the order at the provided delivery address.
If a customer is unavailable during delivery, the courier may attempt delivery again or contact the customer using the registered mobile number.
9. Failed Delivery
An order may be returned to Aasupatri Mall by the courier partner if:
- The customer is repeatedly unavailable.
- The address provided is incorrect or incomplete.
- The PIN code is incorrect.
- The customer refuses delivery.
- The delivery location is outside the courier’s serviceable area.
- The courier is unable to contact the customer.
- Other circumstances prevent successful delivery.
If an order is returned due to circumstances attributable to the customer, any applicable refund or re-shipping arrangement will be determined based on the circumstances of the order.
10. Delayed Delivery
Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
- Severe weather
- Natural disasters
- Transportation disruptions
- Strikes
- Public holidays
- Government restrictions
- Courier operational issues
- High order volumes
- Incorrect address information
- Other unforeseen circumstances
If your order is significantly delayed, please contact us so that we can check the status with the relevant delivery partner.
11. Damaged Package
If you receive a package that appears visibly damaged, tampered with, or opened, please:
- Check the condition of the package before accepting it, where possible.
- Take photographs or videos of the package.
- Contact Aasupatri Mall as soon as possible.
- Provide your order number and supporting photographs/videos.
We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
12. Wrong or Missing Product
If you receive a product that is different from what you ordered, or if an item appears to be missing from your package, please contact us as soon as possible.
Please provide:
- Order number
- Product details
- Photographs/videos of the package and products received
- Invoice or other order information
After verification, we may arrange a replacement, refund, or other appropriate resolution.
13. Multiple Products in One Order
Depending on product availability and logistics, products from the same order may occasionally be shipped separately.
If products are shipped separately, you may receive separate tracking information or delivery updates.
Shipping charges, where applicable, will be communicated during checkout.
14. Cash on Delivery
If Cash on Delivery (COD) is available for your location, the applicable COD option and any related charges will be displayed during checkout.
COD availability may depend on:
- Delivery PIN code
- Order value
- Product category
- Courier availability
- Other operational factors
Aasupatri Mall reserves the right to restrict COD availability where reasonably necessary.
15. International Shipping
At present, Aasupatri Mall provides shipping within India only.
International shipping is not currently available unless specifically stated on the website.
16. Shipping Restrictions
Certain products or locations may have shipping restrictions due to:
- Product characteristics
- Legal requirements
- Courier restrictions
- PIN code limitations
- Transportation limitations
- Other applicable restrictions
If an order cannot be delivered to the selected location, we will contact the customer where reasonably possible.
17. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible.
If you wish to cancel an order, please contact us as soon as possible before dispatch.
For orders that have already been dispatched, the customer may need to follow the applicable return procedure described in our Return & Refund Policy.
18. Refunds for Undelivered Orders
If an order cannot be delivered and the order is cancelled by Aasupatri Mall, an applicable refund may be processed.
The refund method and processing time may depend on the original payment method and payment service provider.
Where delivery fails because of an incorrect address, repeated customer unavailability, refusal of delivery, or another circumstance attributable to the customer, the applicable refund or re-shipping arrangement will be determined based on the circumstances of the order and applicable law.
19. Contact Us
For questions regarding shipping, delivery, tracking, or delayed orders, please contact us:
Aasupatri Mall
Email: aasupatrimall@gmail.com
Phone: +91 9505473479 / +91 8977739112
Country: India
When contacting us regarding an order, please provide your order number and registered mobile number so that we can assist you more efficiently.
20. Changes to This Shipping Policy
Aasupatri Mall may update this Shipping Policy from time to time to reflect changes in our delivery partners, shipping procedures, business operations, or applicable requirements.
Aasupatri Mall
Email: aasupatrimall@gmail.com
Phone: +91 9505473479 / +91 8977739112
India