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At GLN Pharma, customer satisfaction is our priority. We strive to provide high-quality medical equipment and diagnostic products. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
Returns may be accepted under the following conditions:
- The product received is damaged during transit.
- The wrong product was delivered.
- The product has a manufacturing defect.
- The return request is raised within 7 days of delivery.
- The product is unused, in its original condition, and returned with all accessories, manuals, warranty cards, and original packaging.
2. Non-Returnable Items
Returns will not be accepted for:
- Products damaged due to misuse, negligence, or improper handling.
- Products showing signs of use or physical damage caused after delivery.
- Items without original packaging or missing accessories.
- Products marked as non-returnable or specially ordered items.
3. Return Process
To initiate a return:
- Contact our customer support team via email or phone.
- Provide your order number, invoice, and clear photographs of the product (if applicable).
- Our team will review your request and provide further instructions.
- Approved returns must be securely packed before pickup or shipment.
4. Refund Policy
Once the returned product is received and inspected:
- Approved refunds will be processed to the original payment method for prepaid orders.
- For Cash on Delivery (COD) orders, refunds will be made through bank transfer after receiving the customer’s bank account details.
- Refunds are generally processed within 7–10 business days after approval.
5. Replacement Policy
If the product is found to have a manufacturing defect or if an incorrect item was delivered, we may offer a replacement instead of a refund, subject to product availability.
6. Shipping Charges
- If the return is due to our error (wrong product, damaged product, or manufacturing defect), return shipping charges will be borne by GLN Pharma.
- For all other approved returns, shipping charges may be deducted from the refund amount where applicable.
7. Order Cancellation
Orders may be cancelled before dispatch for a full refund. Once an order has been shipped, cancellation requests cannot be accepted. Customers may instead request a return if eligible under this policy.
8. Contact Us
For any return, replacement, or refund requests, please contact us:
GLN Pharma
Email: glnpharma9@gmail.com
Phone:
- +91 95054 73479
- +91 89777 39112
Our team will be happy to assist you with your request as quickly as possible.