At Aasupatri Mall, we want our customers to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains when products can be returned, exchanged, or refunded after purchase through our website.
By placing an order with Aasupatri Mall, you agree to the terms of this policy, subject to your rights under applicable Indian law.
1. Contact Information
Aasupatri Mall
Email: aasupatrimall@gmail.com
Phone: +91 9505473479 / +91 8977739112
Country: India
2. Eligibility for Returns
A product may be eligible for return or replacement if:
- The product received is damaged.
- The product received is defective.
- The wrong product was delivered.
- The product received is materially different from the product ordered or described on the website.
- The product is missing from the package where applicable.
- The product has another verified issue covered by our return policy.
Return eligibility may depend on the nature of the product and the circumstances of the order.
3. Return Period
Customers should contact Aasupatri Mall within 7 days of receiving the product to request a return, replacement, or refund, unless a different return period is specifically mentioned on the product page.
Requests received after the applicable return period may not be accepted, except where required under applicable law.
4. Conditions for Return
To be eligible for a return, the product should generally:
- Be unused, where applicable.
- Be in its original condition.
- Be returned with the original packaging.
- Include tags, labels, accessories, manuals, or other items supplied with the product, where applicable.
- Be accompanied by the order details or invoice.
Products that have been used, damaged by the customer, altered, washed, opened, or otherwise handled improperly may not qualify for return unless the issue relates to a manufacturing defect or another covered reason.
5. Damaged Products
If you receive a product that appears damaged during delivery, please contact us as soon as possible.
We may request:
- Photographs of the product.
- Photographs of the outer packaging.
- A video showing the condition of the package/product.
- Order number.
- Invoice or purchase details.
- Any other information reasonably required to verify the issue.
After reviewing the request, we may offer a replacement, refund, or another appropriate resolution depending on the circumstances.
6. Wrong Product Received
If you receive a product different from the one you ordered, please contact us within the applicable return period.
After verification, we may arrange for the incorrect product to be returned and provide:
- A replacement with the correct product; or
- A refund, where replacement is unavailable or otherwise appropriate.
7. Defective Products
If a product is defective or does not function as reasonably expected, please contact us with your order details and a description of the issue.
Depending on the product and circumstances, we may arrange:
- Replacement
- Repair, where applicable
- Refund
- Another appropriate resolution
Where a manufacturer’s warranty applies, the issue may also be handled according to the manufacturer’s warranty terms.
8. Products That May Not Be Returnable
Certain products may not be eligible for return due to their nature, hygiene considerations, perishability, customization, or applicable legal restrictions.
Examples may include:
- Perishable products
- Personalized or customized products
- Products specifically marked as non-returnable
- Products where return is restricted for health or hygiene reasons after opening or use
- Products damaged due to misuse, negligence, or improper handling by the customer
- Products returned without required accessories or packaging, where such items are necessary for the return
Any product-specific return restrictions should be displayed on the relevant product page or communicated to the customer.
Nothing in this section is intended to remove any consumer rights that cannot legally be excluded.
9. Return Request Process
To request a return, replacement, or refund, contact us at:
Email: aasupatrimall@gmail.com
Phone: +91 9505473479 / +91 8977739112
Please provide:
- Customer name
- Order number
- Product name
- Date of purchase
- Reason for return
- Photographs/videos where relevant
- Contact number
Our team will review the request and provide further instructions.
10. Return Pickup
Where applicable, Aasupatri Mall or its logistics partner may arrange a return pickup.
If pickup is unavailable for your location, we may provide instructions for returning the product through an appropriate courier service.
Return shipping arrangements may vary depending on the reason for the return.
Where the return is due to a damaged, defective, incorrect, or materially misrepresented product, Aasupatri Mall will determine the appropriate return-shipping arrangement.
11. Refunds
If a refund is approved, the refund will generally be processed after the returned product is received and inspected, where inspection is reasonably required.
Refunds may be issued through:
- The original payment method; or
- Another appropriate payment method agreed upon with the customer.
The time taken for the refund to appear in your bank account, card account, UPI account, or other payment account may depend on the payment gateway, bank, card issuer, or financial institution.
12. Refund Amount
Where a refund is approved, the applicable amount will be determined based on the circumstances of the return and the applicable order terms.
For products returned because they were damaged, defective, incorrect, or materially different from what was ordered, the appropriate refund will be processed in accordance with applicable law and our verification process.
Shipping charges may be treated differently depending on the reason for the return and the applicable product policy.
13. Cancellation and Refund
Customers may request cancellation before an order has been dispatched.
Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.
If Aasupatri Mall cancels an order after payment has been received, the applicable amount paid by the customer will be refunded.
14. Refund for Undelivered Orders
If an order cannot be delivered due to reasons attributable to Aasupatri Mall or its delivery arrangements, the order may be cancelled and an applicable refund may be issued.
However, if delivery fails because the customer provided an incorrect or incomplete address, refused delivery, or was repeatedly unavailable to receive the package, the applicable resolution may depend on the circumstances of the order.
15. Exchange or Replacement
Where a replacement or exchange is approved, availability of the requested product will be subject to stock availability.
If the replacement product is unavailable, Aasupatri Mall may provide a refund or another appropriate resolution.
16. Products Purchased on Sale or Promotional Offers
Products purchased during sales, promotional campaigns, or using discount coupons may be subject to additional return or refund conditions.
Any special return conditions applicable to a promotional product will be communicated on the product page, offer terms, or during checkout.
Promotional discounts or coupons may not be refundable or reusable after an order has been cancelled or returned, except where required by applicable law.
17. Failed or Unsuccessful Payments
If your payment has been deducted but the order was not successfully placed, please contact us with the transaction details.
We will verify the transaction with the relevant payment provider.
If the amount was successfully received by us but the order was not created, the applicable amount will be refunded or otherwise resolved after verification.
Bank or payment gateway processing times may vary.
18. Return Inspection
Returned products may be inspected before a replacement or refund is approved.
The inspection may verify:
- Product condition
- Damage or defect
- Product identity
- Packaging
- Accessories
- Order details
- Reason for return
A return may be rejected where the returned product does not correspond to the reported issue or has been damaged through customer misuse, subject to applicable consumer rights.
19. Fraudulent or Abusive Return Requests
Aasupatri Mall reserves the right to investigate suspicious or fraudulent return requests.
Repeated abuse of return or refund procedures, submission of false claims, manipulation of products, or fraudulent activity may result in appropriate action, including cancellation of orders or restriction of account access, subject to applicable law.
20. Consumer Rights
This Return & Refund Policy is not intended to restrict any rights or remedies available to consumers under applicable Indian laws.
Where applicable law provides a consumer with a right to return, replacement, refund, or other remedy, such rights will continue to apply.
The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce transactions in India and contain requirements concerning consumer interests and refunds in specified circumstances.
21. Changes to This Policy
Aasupatri Mall may update this Return & Refund Policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
Customers are encouraged to review this policy before making a purchase.
22. Contact Us
For return, replacement, cancellation, or refund-related questions, please contact:
Aasupatri Mall
Email: aasupatrimall@gmail.com
Phone: +91 9505473479 / +91 8977739112
Country: India
Please keep your order number and purchase details ready when contacting us so that we can process your request more efficiently.